Troubleshooting

Quick fixes for connection issues, cooldowns, and Premium recognition in IG Exporter.

Login or connection issues #

If data doesn’t export even though you’re connected:

• Log out and sign back in via instagram.com
• Check that the target account is public
• Try again later — Instagram may temporarily limit requests

Premium or license issues #

If Premium isn’t recognized or your plan still shows as Free:

• Make sure you’re signed in with the same email used for purchase
• Wait a few minutes — license sync can take a short time
• Reload the extension or restart your browser
• If the issue persists, contact support with:
  • The email used for purchase
  • Payment date
  • Order confirmation or receipt

If no matching payment is found, please verify your transaction and payment method.

Cooldown #

If you see a ‘Cooldown’ message, it’s normal — Instagram temporarily limits actions. Wait for a while before trying again.

Perpetual cooldown #

If the cooldown never clears:

• Re-sign in on instagram.com
• Wait up to 24 hours — detailed data may take time to unlock
• Increase the ‘Profile request delay’ to about 10 seconds to reduce rate limits

Rate limits and temporary blocks #

Instagram may block frequent or automated requests. To reduce blocking risk:

• Increase the delay between requests (10–20 seconds)
• Avoid running multiple exports at once
• Wait 24 hours before retrying if blocked